Terms of service

Last updated: 10 November 2026

Please read sections 3, 4, 5 and 14 carefully. By using Tendlo you accept that Tendlo is a helping tool only, and that Tendlo is not responsible for any missed medicine, missed or late reminder, or wrong information, including anything said by its AI features.

1. Who we are and this agreement

Tendlo is run by Ankesh Katiyar, an individual (sole proprietor) based in Bareilly, Uttar Pradesh, India ("Tendlo", "we", "us"). These terms are the agreement between you and us for the Tendlo app, this website and the WhatsApp, SMS, email and app messages Tendlo sends (together, "the Service"). By creating an account, joining a family with a link code, or otherwise using the Service, you agree to these terms and to our privacy policy. If you do not agree, do not use the Service.

2. What Tendlo is

Tendlo helps an adult child or other family member ("the carer") look after a parent or other older relative ("the parent"): medicine reminders, check-ins, health readings, appointments, important papers and an Ask assistant, shared within a family.

3. Not a medical service, not for emergencies

Tendlo does not give medical advice, diagnosis or treatment, and using it does not create a doctor–patient or any other professional relationship. Everything in the Service is general information to help you stay organised. Always follow your doctor's or pharmacist's advice and check every medicine and dose against the prescription. Do not start, stop or change any medicine because of something in Tendlo.

Tendlo is not an emergency service. In an emergency, call an ambulance or your local emergency number (108 or 112 in India) or go to a hospital straight away. Do not wait for a Tendlo alert or answer.

4. Reminders are only a backup

Reminders, alarms, check-ins and alerts are an extra help, not a replacement for your own routine, the prescription or a person checking. They depend on phones, batteries, settings, networks, WhatsApp, SMS, Apple, Google and other services that we do not control. A reminder can arrive late, twice, to the wrong phone, or not at all, for example when a phone is off, out of signal, on silent or Do Not Disturb, low on battery, has notifications or alarms turned off, or a system app stops Tendlo in the background. We do not guarantee that any reminder, alert or message will be sent, delivered, seen or acted on. You are responsible for keeping phone numbers and email addresses correct and notifications switched on.

5. AI features

Some features use artificial intelligence from third-party providers: the Ask assistant and its voice answers, reading prescriptions, documents and photos, identifying a medicine from a picture, and summaries. By using them you accept that:

• AI answers and readings can be wrong, incomplete, out of date or made up, even when they sound confident. Similar questions can get similar or different answers.
• They are not medical advice. You must check anything important, especially medicine names, doses, times and dates, with the original prescription and a doctor or pharmacist before relying on it.
• You are responsible for what you do with an AI answer. Do not share it as advice from a doctor or as written by a person.
• What you ask and upload is sent to the AI provider only to produce the answer, as described in the privacy policy. Do not upload anything you are not allowed to share.
• We may limit AI use (for example a number of questions a day) and may refuse questions outside what the feature is for, such as dose changes for anyone other than the family's owner.

6. Who can use Tendlo and your account

You must be at least 18 years old and able to make a binding contract. Give true and up-to-date details. You are responsible for keeping your phone, email, sign-in codes and link codes secure and for everything done through your account; tell us straight away if you think someone else has used it. We are not responsible for loss caused by someone else using your phone or account, or for the security of data on a phone that has been rooted or jailbroken.

7. Parents, family members and dependents

When you add a parent or invite a family member, you confirm that you have their permission, or the legal right to act for them, to add their details and for Tendlo to message them. If you manage a parent's information, you are responsible for it as if it were your own. A parent can stop messages at any time by replying STOP or turning off notifications. Everyone in a family can see the care information shared in that family, so only invite people the parent would trust with it. Information, ticks ("taken") and notes added by family members, helpers or the parent are their own; we do not check them and are not responsible for them.

8. Plans, trial and payment

• Tendlo may offer a free trial (currently 14 days) and paid plans. The price for your country is shown in the app before you pay, and may differ between countries and stores.
• Payments are made through the Apple App Store or Google Play and follow their terms. A trial or subscription renews automatically at the price shown until you cancel in your store account settings, at least 24 hours before the renewal date. Cancelling stops the next renewal; you keep access until the end of the period already paid.
• Refunds are handled by Apple or Google under their refund policies; we do not give refunds for partly used periods unless the law requires it. Deleting the app does not cancel a subscription.
• We may change prices or what each plan includes for future periods. The store will tell you before a higher price applies, and you can cancel before it does. Pilot or free plans can be changed or ended with notice in the app.

9. Your content and feedback

You keep ownership of everything you and your family add to Tendlo. You give us a limited permission to store, copy, process, translate and send it only as needed to run and improve the Service for you, as described in the privacy policy. You can export your family's data or delete your account in the app at any time. If you send us ideas or feedback, we may use them freely without paying you.

10. Fair use

You agree not to: use Tendlo against the law; message people who have not agreed; send spam, abusive, false, misleading or unlawful content; pretend to be someone else; upload content you have no right to share or that contains viruses; try to get into other families' data or our systems, or overload or disrupt them; scrape, copy, resell, rent or reverse engineer the app; or use Tendlo for a commercial purpose without our written permission. We may remove content or limit features to keep the Service working and safe for everyone.

11. Our app and licence

We and our licensors own the app, the website, the Tendlo name and logo and all their content, apart from your content. We give you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, for your own family's care, while you follow these terms.

12. Third-party services

Tendlo relies on services run by others, including Apple, Google, Meta (WhatsApp), SMS and email providers, hosting and database providers, payment stores and AI providers. Their own terms and privacy policies also apply to your use of them. We are not responsible for their services, outages, changes or actions. Links to other websites (for example a pharmacy or a map) are for convenience; we do not control them.

13. Changes, availability and ending

We are improving Tendlo all the time and may add, change, limit or remove features, or stop the Service, with reasonable notice where we can. We try to keep it running but do not promise it will always be available, error-free or compatible with every phone. You can stop using Tendlo and delete your account at any time from More in the app, or at tendlo.in/delete-account. We may suspend or close an account that breaks these terms, puts other people at risk or that the law requires us to close; we will tell you why unless the law stops us. Sections 3, 4, 5, 9, 14, 15, 16, 17 and 18 continue to apply after an account ends.

14. We are not responsible for missed reminders or wrong information

You and your family stay fully responsible for the parent's medicines, health and care. Tendlo is only a helping tool. To the fullest extent the law allows, Tendlo and Ankesh Katiyar are not responsible or liable in any way, including for negligence, for any harm, injury, illness, death, loss or cost of any kind that comes from, or is connected with:

• a medicine reminder, alarm, alert, check-in or other message that is missed, late, sent twice, sent to the wrong person or not seen, for any reason;
• a dose being missed, taken late, taken twice or taken wrongly, whether or not Tendlo showed it as taken;
• wrong, incomplete or out-of-date information in the app, including anything entered by you, your family, a helper or the parent;
• any answer, summary, suggestion, reading or translation from Tendlo's AI features;
• Tendlo, a phone, a network, WhatsApp, SMS, an app store or any other service being unavailable, slow, changed or not working;
• the loss of data you did not export, or someone getting into your phone or account;
• any decision you or anyone else makes, or does not make, based on Tendlo.

Always check medicines and doses with a doctor or pharmacist, and never rely on Tendlo alone.

15. No warranty and limit on liability

The Service is provided "as is" and "as available", without any promise or warranty of any kind, express or implied, including that it will be accurate, reliable, on time, uninterrupted, secure, free of errors or viruses, or fit for a particular purpose. To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential, exemplary or punitive loss, or for loss of data, profit, goodwill or opportunity, even if we were told it was possible. If, despite this, we are found liable for anything, our total liability to you for all claims together is limited to the amount you paid for Tendlo in the 12 months before the claim (and is zero if you used Tendlo for free). Where the law does not allow a limit like this, our liability is limited to the smallest amount the law allows. Nothing in these terms takes away any right you have under consumer protection law that cannot be taken away by contract.

16. Indemnity

You agree to make good any loss, damage, cost or claim (including reasonable legal fees) that we suffer because of your breach of these terms, your misuse of the Service, content you or your family add, or your violation of the law or of anyone else's rights, including adding a person without their permission.

17. Disputes and governing law

These terms are governed by the laws of India, including the Indian Contract Act, 1872 and the Information Technology Act, 2000 and its rules. Please contact us first so we can try to sort out any problem; most problems are solved by email. If a dispute is not solved within 30 days, it will be decided by arbitration before a sole arbitrator appointed by us, under the Arbitration and Conciliation Act, 1996. The seat of arbitration is Bareilly, Uttar Pradesh, the language is English, and the award is final and binding. Subject to this, the courts at Bareilly, Uttar Pradesh have exclusive jurisdiction. This does not stop you from going to a consumer commission where the law gives you that right.

18. General

• Changes to these terms: we may update these terms. We will change the date above and, for a significant change, tell you in the app or by email at least 15 days before it applies to existing users. If you keep using Tendlo after that, the new terms apply; if you do not agree, stop using Tendlo and delete your account.
• Events outside our control: we are not responsible for any delay or failure caused by events beyond our reasonable control, such as power or internet outages, failures of other providers, natural disasters, epidemics, war, strikes or government action.
• Severability: if any part of these terms cannot be enforced, it is limited only as much as needed, and the rest stays in force.
• No waiver: if we do not enforce a term straight away, we can still enforce it later.
• Transfer: you may not transfer your rights under these terms. We may transfer ours, for example if Tendlo becomes a company or is sold, and will tell you if we do.
• Whole agreement: these terms, the privacy policy and any terms shown in the app for a specific feature are the whole agreement between you and us about the Service.
• Notices: we may send notices in the app, by push notification or to the email or phone number on your account.
• Apple: if you use the iPhone or iPad app, these terms are between you and us, not Apple. Apple is not responsible for the app or its content, has no duty to support it, and is not responsible for any claim about it, including product liability, legal compliance or intellectual property. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

19. Contact and Grievance Officer

For any question or complaint about Tendlo or these terms, email [email protected]. Under the Information Technology Act, 2000 and its rules, our Grievance Officer is Ankesh Katiyar, reachable at the same address. We will acknowledge a complaint within 24 hours and aim to resolve it within 15 days.